1. Scope
This Privacy Policy explains how Ordinon collects, uses, and protects personal information when you use our website, products, and services. It also describes your rights and choices related to that information.
2. Information We Collect
We may collect the following categories of information:
- Account details such as name, email address, company name, and role.
- Usage data such as page views, feature interactions, and performance diagnostics.
- Content and metadata submitted to Ordinon by users and workspace administrators.
- Billing and transaction details processed through our payment providers.
- Support information you provide through tickets, chat, or email.
3. How We Use Information
- Provide, maintain, and improve the Ordinon platform.
- Authenticate users and secure customer environments.
- Personalize product experiences and relevant recommendations.
- Process payments, subscriptions, and account administration.
- Communicate updates, service notices, and support responses.
- Comply with legal obligations and enforce our terms.
4. Legal Bases for Processing
Where required by law, we process personal information based on one or more legal grounds, including contractual necessity, legitimate interests, compliance with legal obligations, and consent where applicable.
5. Cookies and Similar Technologies
We use cookies and related technologies to remember preferences, analyze traffic, and improve service performance. You can manage cookie preferences through your browser settings and available in-product controls.
6. Sharing of Information
We do not sell personal information. We may share information with:
- Service providers that help us operate the platform and business functions.
- Affiliates and subprocessors under confidentiality and data protection commitments.
- Authorities or other parties when required by law or to protect legal rights.
- Potential acquirers in connection with a merger, acquisition, or asset sale.
7. Data Retention
We retain personal information only as long as needed for the purposes described in this policy, including legal, accounting, and security obligations. Retention periods vary by data type and workspace settings.
8. Security
We implement technical and organizational safeguards designed to protect personal information, including encryption, access controls, and ongoing monitoring. No method of transmission or storage is completely secure, but we continuously work to improve our protections.
9. International Data Transfers
When we transfer personal information across borders, we use appropriate safeguards as required by applicable law, including contractual protections and other approved transfer mechanisms.
10. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or port your personal information. You may also have the right to withdraw consent where processing is based on consent.
To submit a request, contact us at privacy@kally.ai .
11. Children's Privacy
Ordinon is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can review and remove the data.
12. Policy Updates
We may update this Privacy Policy periodically. If we make material changes, we will provide notice through the service or by other appropriate means. The "Last updated" date reflects the latest revision.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at privacy@kally.ai .